Front Desk Representative

About the Role

Sterling is seeking a professional, welcoming, and highly organized Front Desk Representative to support receptionist and clerical functions at our headquarters in North Sioux City, SD. This position serves as the first point of contact for visitors, vendors, and employees, helping create a positive first impression of the company. The ideal candidate is dependable, detail-oriented, customer-service focused, and able to shift priorities smoothly in a fast-paced office environment.

Responsibilities

• Greet visitors, provide a welcoming experience, and notify employees of guest arrivals.
• Manage visitor sign-in procedures and issue visitor badges in accordance with company practices.
• Maintain confidentiality and exercise discretion when handling sensitive information, documents, communications, and interactions involving employees, customers, vendors, and company operations.
• Receive, coordinate, and distribute office shipments, deliveries, and mail as needed.
• Coordinate scheduling and key management for corporate vehicles.
• Monitor office supply inventory and notify Corporate Administrative Specialist to place orders when replenishment is needed.
• Perform data entry and maintain accurate records and documentation.
• Maintain a clean, organized, and professional reception area.
• Perform additional administrative and clerical duties as assigned.

Requirements

• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time-management abilities.
• Sound problem-solving skills and the ability to remain resourceful under pressure.
• Customer-service mindset with a professional and approachable demeanor.
• Prior experience as a front desk representative, receptionist, administrative assistant, or in a similar office support role.
• Familiarity with standard office equipment, including printers, scanners, and copiers.
• Knowledge of office management practices and data entry.

Qualifications

• At least two years of experience in an administrative assistant, receptionist, front desk, or comparable customer-facing office support role.
• Proficiency with Microsoft Excel, Word, Outlook, and Adobe Acrobat is required.
• Experience using business software systems, including customer relationship management (CRM) platforms, is preferred.
• An Associate’s degree in a business-related field is preferred but not required.

Reports To: Senior Executive Assistant

Location: North Sioux City, SD