Front Desk Representative

About the role

Grads Photography is dedicated to delivering exceptional professional service to our valued guests promptly. We are seeking enthusiastic team players with adaptability, meticulous attention to detail, and a passion for learning.

Responsibilities

• Greet and assist guests upon their arrival at the studio.
• Help customers with questions about sessions and products.
• Document customer interactions and assist with problem resolution.
• Answer and direct incoming phone calls.
• Schedule and confirm appointments.
• Ensure accurate entry and printing of orders.
• Process and package customer orders.
• Enter and manage client info using our internal systems.

Requirements

• A high school diploma or equivalent.
• Proficiency in computer skills (e.g., Internet Explorer, MS Word, MS Excel, Gmail, etc.).
• Excellent verbal and written communication skills.
• Reliable transportation to commute to our studio in Glendale, AZ.
• Ability to stand for extended periods.
• Strong multitasking abilities.
• Organized and detail-oriented.

Qualifications

• Customer service experience of at least one year.
• Bilingualism is advantageous but not required.

Benefits

The position is seasonal with the possibility of extension based on performance. Both full-time and part-time positions are available.

Pay

The pay rate ranges from $15.50 to $16.50 per hour, depending on experience.

Schedule

This position operates during the following hours:

• During peak-season: Monday: 12:00 pm - 6:00 pm.
• Tuesdays & Fridays: 12:00 pm - 7:00 pm.
• Wednesdays and Thursdays: 12:00 pm - 9:00 pm.
• Saturdays: 9:00 am - 6:00 pm.

Note: Operating hours vary as bookings require.