Front Desk Representative

Safety Standards

• Disinfects pools with chlorine
• Uses CDC-recommended water disinfection methods
• Follows local health guidelines
• Utilizes state-of-the-art ventilation system
• Enforces safety rules and regulations
• Administers first aid when necessary

Responsibilities

• Answers telephones, responds to inquiries, takes messages, and screens/directs calls professionally
• Conducts sales calls for prospective members
• Processes student registrations using effective sales/customer service techniques
• Schedules and manages birthday/pool parties. Supervises birthday party staff
• Resolves customer concerns/complaints using a professional approach
• Affords assistance with purchases of merchandise and vending
• Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system
• Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area
• Updates informational displays with accurate and timely promotions and literature
• Makes collection calls to resolve open account problems
• Prepares twice daily student lesson schedules for use by instructors and management staff
• Enforces safety rules and regulations to prevent accidents

Qualifications

• Ability to work with children
• Excellent interpersonal communication and organizational skills

Skills

• Customer service skills
• Effective sales techniques
• First aid knowledge

Benefits

• Opportunities for personal and professional growth
• Impactful work in the community
• Opportunities to learn life lessons through mentorship, leadership, and passion

Pay

Wages, benefit programs, and terms and conditions of employment vary by location.

Schedule

Hours vary by location.

About the Role

Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Company Culture

We believe in nurturing a culture that provides WOW! Customer Service. We do the right things, make the right decisions, and treat people with Integrity, Compassion, and Trust. We meet and exceed expectations to achieve Extraordinary Results, and we make a big deal about life's accomplishments by remembering to Celebrate!

Core Values

• Nurtures a culture that provides WOW! Customer Service
• Does the right things, makes the right decisions, and treats people with Integrity, Compassion, and Trust
• Mets and exceeds expectations to achieve Extraordinary Results
• Makes a big deal about life's accomplishments by remembering to Celebrate!