Front Desk Representative

About the role

Gastro Health is seeking a Full-Time Front Desk Representative to join our team. Gastro Health is a great place to work and advance in your career, offering a collaborative team of coworkers and providers, consistent hours, and a great work/life balance with no weekends or evenings (Monday‑Friday). The position offers paid holidays and paid time off, a rapidly growing team with opportunities for advancement, and competitive compensation. Gastro Health is one of the largest gastroenterology multi‑specialty groups in the United States, with over 130+ locations nationwide, comprising gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals.

Responsibilities

• Greet patients in a pleasant and timely manner.
• Utilize practice management system to create provider records, scan medical records & documents including active medical insurance cards, driver’s license, or equivalent ID, & maintain insurance information.
• Verify registration forms are complete & obtain referring physician & primary physician information.
• Ensure the patient has a current referral on the date of service; obtain referral if necessary.
• Verify insurance benefits and eligibility prior to office visits & procedures.
• Collect all applicable co‑payment, coinsurance, deductible, or outstanding balances from the patient & post all payments collected.
• Ensure the time‑of‑service batch is balanced and closed daily.
• Research & assist patients with questions regarding balances including collecting applicable payments.
• Maintains cleanliness and neatness of lobby/reception area including stocking of business cards.
• Other duties as assigned.

Requirements

• H.S. Diploma or equivalent required.
• College degree certification/license desirable.
• 2+ years’ experience in medical practice or a similar setting.

Benefits

• Medical, dental, vision insurance.
• Spending Accounts (FSA/HSA).
• Life / AD&D, disability, accident, critical illness, hospital indemnity, legal, identity theft, pet insurance.
• 401(k) retirement plan with Non‑Elective Safe Harbor employer contribution for eligible employees.
• Discretionary profit‑sharing with employer contributions of 0%‑4% for eligible employees.
• Participation in Tickets at Work program providing discounts on concerts, travel, movies, and more.

Pay

Competitive compensation.

Schedule

No weekends or evenings – Monday through Friday; consistent hours.