Front Desk Representative

About the role

Gastro Health is a collaborative team of coworkers and providers offering consistent hours and a great work/life balance with no weekends or evenings (Monday through Friday). This is a rapidly growing team with opportunities for advancement and competitive compensation.

Responsibilities

• Greet patients in a pleasant and timely manner.
• Utilize the practice management system to create provider records, scan medical records and documents (including active medical insurance cards, driver’s license or equivalent ID), and maintain insurance information.
• Verify registration forms are complete and obtain referring physician and primary physician information.
• Ensure the patient has a current referral on the date of service; obtain a referral if necessary.
• Verify insurance benefits and eligibility prior to office visits and procedures.
• Collect all applicable co-payment, coinsurance, deductible, or outstanding balance from the patient and post all payments collected.
• Ensure the time-of-service batch is balanced and closed daily.
• Research and assist patients with questions regarding balances, including collecting applicable payments.
• Maintain cleanliness and neatness of the lobby/reception area, including stocking business cards.
• Provide support for physicians and/or care center providers to keep them on schedule and advise of appointment changes.
• Perform various duties, including answering incoming calls, routing them to appropriate personnel, taking complete messages, and sending tasks as necessary.
• Schedule, confirm, and cancel office appointments.
• Pick up voicemail messages.
• Reschedule no-show appointments and maintain accurate coverage information for the day.
• Support the care center by assisting with record requests, managing the fax inbox, and scanning records.
• Other duties as assigned.

Requirements

• High school diploma.
• 2+ years of experience in a medical practice or similar setting.
• Bilingual (Spanish) preferred.
• eClinicalWorks (eCW) experience desired.

Benefits

• Medical, dental, and vision coverage.
• Spending accounts.
• Life / AD&D insurance.
• Disability and accident insurance.
• Critical illness and hospital indemnity coverage.
• Legal and identity theft protection.
• Pet insurance.
• 401(k) retirement plan with non-elective Safe Harbor employer contribution for eligible employees.
• Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees.
• Access to Tickets at Work, providing discounts on concerts, travel, movies, and more.