Front Desk Representative

Gastro Health is a collaborative team of providers and coworkers offering consistent hours and opportunities for career advancement.

About the role

This full-time position offers a great work/life balance with no weekends or evenings—Monday through Friday only. The role is part of a rapidly growing team with opportunities for advancement and competitive compensation.

Responsibilities

• Greet patients in a pleasant and timely manner.
• Utilize the practice management system to create provider records, scan medical records and documents (including active medical insurance cards, driver’s license or equivalent ID), and maintain insurance information.
• Verify registration forms are complete and obtain referring physician and primary physician information.
• Ensure the patient has a current referral on the date of service; obtain a referral if necessary.
• Verify insurance benefits and eligibility prior to office visits and procedures.
• Collect all applicable co-payment, coinsurance, deductible, or outstanding balance from the patient and post all payments collected.
• Ensure the time-of-service batch is balanced and closed daily.
• Research and assist patients with questions regarding balances, including collecting applicable payments.
• Maintain cleanliness and neatness of the lobby/reception area, including stocking business cards.
• Provide support for physicians and/or care center providers to keep them on schedule and advise of appointment changes.
• Answer incoming calls, route them to appropriate personnel, take complete messages, and send tasks as necessary.
• Schedule, confirm, and cancel office appointments.
• Pick up voicemail messages, reschedule no-show appointments, and maintain accurate daily coverage information.
• Support the care center by assisting with record requests, managing the fax inbox, and scanning records.
• Perform other duties as assigned.

Requirements

• High school diploma.
• 2+ years of experience in a medical practice or similar setting.
• Bilingual (Spanish) preferred.
• eClinicalWorks (eCW) experience desired.

Benefits

• Medical, dental, and vision coverage.
• Spending accounts.
• Life/AD&D, disability, accident, critical illness, and hospital indemnity insurance.
• Legal and identity theft protection.
• Pet insurance.
• 401(k) retirement plan with non-elective safe harbor employer contribution for eligible employees.
• Discretionary profit-sharing with employer contributions of 0%–4% for eligible employees.
• Access to Tickets at Work, offering discounts on concerts, travel, movies, and more.