Front Desk Representative

About the Role

As a Front Desk Representative, you will ensure all aspects of the check-in and check-out process are handled in an organized and efficient manner. This includes collecting co-pays, deductibles, and patient balances, obtaining credit card on file agreements, and scheduling follow-up appointments, diagnostic testing, and specialty injection appointments.

Responsibilities

• Prepare the office/zone to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign-in sheets are placed on the front desk counter.
• Greet patients upon arrival with a smile, introduce yourself, and welcome new patients to the practice.
• Inform patients of any delays in clinic/wait times.
• Provide patients with the intake tablet and instructions on how to use it; assist patients having difficulty.
• Ensure patients complete all required intake information.
• Verify the patient’s photo identification and insurance card(s) match the information in the patient’s Athena account; scan new insurance cards and email the Benefits Department with any changes.
• Verify a valid authorization is present in the patient’s Athena account.
• Ensure the patient’s insurance benefits have been verified within the past 90 days.
• Collect all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Inform patients of the credit card on file process and obtain signed agreements.
• Begin the check-in process in Athena; print financial agreements or advanced beneficiary notices and obtain patient signatures.
• Upload outside patient imaging CDs into Medview PACS system.
• Prepare all paperwork for the next day’s clinic.
• Schedule patient follow-up appointments.
• Complete end-of-day batches, process required disability form payments, and scan daily batches into the Z drive; forward documents for scanning to Patient Records.
• Ensure clinics run smoothly by informing the Zone Lead or Supervisor of any problems or issues for quick resolution.
• Perform all other duties as assigned.

Requirements

• High School Diploma.
• 2 years of experience in a medical environment.

Benefits

• Full-time opportunities with room for career growth and advancement.
• Excellent job security and stability to promote an optimal work-life balance.
• Drug-free workplace; pre-employment and random drug testing required.

Florida Orthopaedic Institute is committed to maintaining a safe, healthy, and productive work environment.