Front Desk Representative
About the role
Patient Registration & Insurance: Performs timely and accurate patient registration, including verifying insurance benefits, entering information into the EHR system, and assisting with financial applications and payment arrangements.
Customer Service: Provides exceptional in-person and phone-based customer service by answering non-clinical questions, welcoming patients, and building positive relationships.
Financial Counseling & Payment Collection: Assists with financial analysis, collects proof of income, provides payment estimates, and follows proper cash handling procedures, including balancing daily journals.
Appointment Coordination: Schedules appointments per protocol, assists with forms, and ensures a smooth office workflow to support care delivery.
Team Collaboration & Service Culture: Works closely with the care team, maintaining a flexible, people-first attitude in alignment with Evara Health’s purpose-driven service culture.
Why You'll Love Working Here
- Impact: Every day, you’ll make a significant impact on our patients’ lives, leading efforts that go beyond healthcare to ensure community wellbeing.
- Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health.
- Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction.
Culture and Benefits
- Generous Time Off: 15 days of paid time off with an option to cash out unused days
- Holidays: 10 paid holidays and an additional day off for your birthday
- Wellness Perks: Enjoy a free gym membership to support your health and fitness goals
- Retirement Planning: 403(b) with 2% employer contribution up to 4% match
- Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year
- Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long-Term Disability + extra coverage options
- Employee Assistance Program (EAP): Confidential counseling, legal & financial advice through EAP
Education and Experience
- High School Diploma or equivalent
- Bilingual preferred
- Minimum 1 year of experience as Front Office in a healthcare setting, preferred
- Minimum 1 year of experience in customer service, preferred
Background Screening
This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information about the background screening process, visit https://info.flclearinghouse.com.