Front Desk Representative

About the role

The Front Desk Representative / Patient Access Representative (PAR) serves as the initial point of contact for prospective and current patients at Evara Health. This position is crucial in facilitating a smooth and timely registration process, providing unparalleled customer service, collecting payments, and coordinating appointments to ensure efficient office operations and enhance the patient experience. The PAR helps patients navigate financial applications and options, ensuring access to necessary healthcare services.

Responsibilities

• Patient Access & Customer Service: Serve as the first point of contact for patients, providing welcoming, individualized service and guiding patients through the registration process using the AIDET model. Respond to patient inquiries in person and by phone, build trust with patients and caregivers, and promote Evara Health’s purpose‑driven service culture.
• Registration & Insurance Verification: Complete pre‑registration and registration, accurately documenting demographic, identification, financial, and insurance information in the EHR. Verify insurance eligibility, benefits, and precertification requirements; communicate coverage requirements and update patient records as needed.
• Financial Counseling & Payments: Assist patients with Medicaid, Medicare, insurance affordability programs, financial applications, and payment options, including financial documentation and analysis. Explain financial responsibilities, establish payment arrangements when appropriate, and collect point‑of‑service payments according to established procedures.
• Care Coordination & Telehealth Support: Coordinate with clinical staff and internal/external departments regarding changes in insurance or financial status, patient needs, and access‑related concerns. Support Telehealth services by confirming appointments, completing registration requirements, preparing patients for visits, and remaining available to assigned providers.
• Compliance, Operations & Community Support: Maintain accurate and timely documentation while following HIPAA, Evara Health, HRSA, regulatory, accreditation, safety, risk management, and security requirements. Support team meetings, outreach and education efforts, front desk standards, patient‑centered medical home quality measures, and a clean, organized work environment.

Requirements

• High School Diploma, or equivalent
• Minimum (1) year of experience as Front Office in a healthcare setting, preferred
• Minimum (1) year of experience in customer service, preferred
• This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

Benefits

• Meaningful Impact: From children to adults, our teams help meet the healthcare needs of communities across Pinellas County, impacting more than 75,000 lives each year. Your work contributes to expanding access to care and improving the health of the communities that need us most.
• Career Growth: Whether you’re building your career from an entry‑level role through our Pathways training programs or preparing to grow into leadership through the Healthcare Management Academy, we offer development programs designed to support your career journey and help you grow at Evara Health.
• Culture: Join a USA TODAY Top Workplace where people are at the heart of what we do. From theme days and team celebrations to organization‑wide events, recognition and opportunities to share your voice, we work hard to create a culture where you can have fun, feel connected, and know your contributions as a healthcare professional are valued.
• Generous Paid Time Off: Enjoy 15 days of paid time off each year, with the option to cash out eligible unused PTO.
• Paid Holidays & Birthday: Enjoy 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.
• Comprehensive Health Benefits: Access medical, dental, and vision coverage designed to support you