Front Desk Registration - Senior Associate - FLOAT

About the role

This per diem, float position will work across locations in Albany, on the Hospital Campus, on Washington Avenue Extension, and Troy. A 10% premium is added for float assignments.

What You Will Do

• Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows: scheduling and registration, check-in, check-out, charge entry/claims, and end of day processes
• General duties including document processing, scanning, and inbox monitoring
• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities
• Manage daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues
• Schedule patient appointments to maximize patient access
• Handle all incoming calls and direct appropriately
• Register patient, obtain necessary consent forms and patient demographic data
• Collect co-pay at check-in or check-out when applicable; document monies collected and generate patient receipts
• Act as liaison between patients and clinical staff; monitor for delays and inform patients
• Schedule all follow-up appointments at check-out, including ancillary and/or diagnostic tests
• Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned
• Obtain referrals for specialist office visits
• Consistently and accurately pass charges in accordance with office policies and procedures
• Understand and perform parsing process on a daily basis to electronically file information into the Electronic Medical Record; parse accurately in compliance with expected standards
• Maintain patient confidentiality and adhere to HIPAA regulations
• Work cooperatively with all team members to ensure quality patient care at all times
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others
• Cross-cover other areas as needed

Requirements

• High School Diploma or equivalent required; Associate's degree preferred
• Strong leadership skills required
• Demonstrated proficiency with Microsoft Office products and other computer applications
• Demonstrated experience delivering successful customer service
• Demonstrated experience handling multiple priorities in a deadline-driven environment
• Ability to manage difficult customers respectfully and without confrontation
• Ability to lift 25 lbs.
• Previous medical office experience preferred

Pay

• Pay Range: $20.50 + 10% Premium for FLOAT
• Pay is based on experience
• Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates
• The pay range may also vary within the stated range based on location