Front Desk Receptionist – Smyrna, GA

About the role

Atlanta Hand Specialist is seeking a full-time Front Desk Receptionist for its Smyrna, Georgia office.

Responsibilities

• Greet patients
• Register patients according to established protocols
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ensure patient information is accurate including billing information
• Verify insurance
• Inform patients of medical office procedures and policy
• Maintain and manage patient records
• Move patients through appointments as scheduled
• Answer incoming calls and deal with inquiries
• Transfer calls as required
• Schedule patient appointments
• Collect co-pays and payments
• Report statistics as required
• Contact referrals and maintain spreadsheets with referral information
• Schedule hospital admissions, tests, scans and outside appointments for patients
• Obtain external medical reports as required by medical professionals
• Respond and comply to requests for information
• Deal with incoming and outgoing post
• Complete other clerical duties as assigned
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained, neat and clean
• Safeguard patient privacy and confidentiality

Requirements

• High school diploma
• Associate Degree
• Knowledge of medical terminology, procedures and diagnosis
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• Working knowledge of healthcare insurance (required)
• Insurance Verification: 2 years
• Customer Service Skills: 2 years

Skills

• Communication skills
• Information collection and management
• Planning and organizing
• Attention to detail
• Customer service skills
• Adaptability
• Confidentiality

Job Type: Full-time
Location: Smyrna, GA