Front Desk Receptionist - Physical Therapy

About the role

The Physical Therapy Front Desk Receptionist greets, instructs, directs and schedules patients and visitors. This individual verifies insurance benefit for all PT/OT appointments and ensures all visits are properly authorized. This individual serves as liaison between patient and PT/OT Staff.

Responsibilities

• Increased patient satisfaction
• Co-pay collection
• Referral capture
• Time stamping accuracy
• Accuracy in demographic and insurance capture
• Time management (attendance and overtime)
• Chart prep for insurance, co-pay and referral
• Cross training to assist in other areas
• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates demographic and insurance information in eCW.
• Updates the eCW system on patients’ arrival and referral information.
• Utilizes eCW to enter co-payments and notes to the Business Office.
• Checks out and makes patient follow-up appointment with Physical Therapy Provider.
• Handles direct scheduling duties for physical therapists to include incoming patient calls and overall schedule management to maximize clinic and therapist flow including time off.
• Verifies and documents physical therapy and/or DME/splint benefits for all new incoming patients.
• Ensures proper forms and clinical information is submitted to insurance companies to obtain insurance authorization as determined in verification process.
• Tracks authorized PT visits, unit and time limits; informs therapist when additional visits need to be requested and provides appropriate forms for insurance authorization.
• Creates a new patient packet that includes: PT benefit verification form, physical or hand therapy questionnaire and prescription.
• Utilizes eCW to scan patient documents: PT benefit verification forms, authorizations, questionnaires, prescriptions and home exercise programs.
• Collects self-pay and supply payments as indicated on the fee schedules on the RI Intranet tab (Therapy tab).
• Answers telephone, screens calls, takes messages, and provides information.
• Assists patients with ambulatory difficulties.
• Screens visitors and responds to routine requests for information.
• Maintains work area and lobby in neat and orderly manner.
• Re-supplies front desk for the day.
• Collects applicable insurance co-pay information and referrals.
• Batches out and balances end of day payments.
• Assists other front desk personnel in situations with irate patients.
• Prepares all work for the next business day including referral number, authorization number for Physical/Occupational Therapy visits and splints.
• Prints out all related paperwork for patients’ appointments with the therapist.
• Works in conjunction with the Patient Responsible team to collect past due balances.
• Attends meetings as required.
• Performs related work as required.
• Other duties as assigned by manager/director.

Requirements

• High School diploma or GED minimum education requirement.
• Minimum of one year's experience in medical office environment.

Skills

• Computer skills including, but not limited to, MS Office.
• Knowledge of business office procedures & medical terminology preferred.

Pay

Pay Range $16.00/hr - $22.00/hr

Schedule

• Monday: 8 AM to 6 PM
• Tuesday: 8 AM to 4 PM
• Wednesday: 7 AM to 6 PM
• Thursday: 8 AM to 5 PM
• Friday: 8 AM to 12 PM

Benefits

Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.