Front Desk Receptionist - Per Diem

Fairfax Behavioral Health, founded in 1930, is a private, free-standing mental health hospital specializing in psychiatric and detox treatment. We strive to meet and respond to the needs of our community by offering a continuum of care and evidenced-based programs at multiple locations within our region, including Kirkland, Everett, and Monroe, Washington.

About the role

Fairfax Behavioral Health is seeking a per diem/on call Front Desk Receptionist at our Kirkland location. This position is responsible for welcoming guests, providing quality and efficient service for internal and external customers, answering and routing multiple phone lines, and responding to routine questions. Additionally, this role assists with the coordination of patient admissions, discharge processes, monitors patients while in the lobby, and performs other related clerical duties as assigned.

Responsibilities

• Welcome guests with a smile and provide quality, efficient service for internal and external customers.
• Answer and route multiple phone lines, responding to routine questions.
• Assist with the coordination of patient admissions and discharge processes.
• Monitor patients while in the lobby.
• Perform other related clerical duties as assigned.

Requirements

• High School Diploma or equivalent is required.
• Preferred: Two (2) years of experience on a multi-line telephone switchboard, preferably in a healthcare environment, and any combination of education, training, or experience in a hospital environment.
• May be required to work occasional overtime and flexible hours.
• Successful completion of Verbal De-Escalation Certification; provided during Fairfax new hire training.

Benefits

• Supportive and responsive leadership within a large network of peer co-workers.
• Opportunities for growth, learning, and career advancement with robust continuing education options and skills diversification.
• Providing excellent care, comfort, and security to community members dealing with behavioral health challenges.
• Removing stigmas and building bridges within the community through awareness and quality care.

Universal Health Services (UHS), the parent company of Fairfax Behavioral Health, is one of the nation’s largest and most respected providers of hospital and healthcare services, with annual revenues of $15.8 billion in 2024. UHS operates acute care hospitals, behavioral health facilities, outpatient centers, and ambulatory care access points across the U.S., Washington, D.C., Puerto Rico, and the United Kingdom.