Front Desk Receptionist - Night Shift

About the Role

As a NOC Front Desk Receptionist, you’ll be the first point of contact for residents, guests, and team members overnight. You’ll warmly welcome and direct visitors, answer calls, and provide information with professionalism and care. You’ll also monitor the lobby and community entrances to ensure a safe and secure environment while offering support to residents who may need assistance during nighttime hours. This role is perfect for someone who enjoys creating a welcoming, helpful, and professional first impression of our community.

Responsibilities

• Warmly welcome and direct visitors, residents, and team members
• Answer calls and provide information professionally and with care
• Monitor the lobby and community entrances to ensure a safe and secure environment
• Offer support to residents who may need assistance during nighttime hours

Requirements

• High school diploma or equivalent
• Experience as a receptionist, administrative assistant, or in customer service/hospitality preferred
• Strong communication skills and a professional, welcoming demeanor
• Ability to multitask while managing phones, visitors, and resident needs
• Basic knowledge of Microsoft Office and office equipment
• Ability to maintain tact, patience, and confidentiality when working with residents, families, and team members
• Flexibility to work a rotating weekend schedule

Qualifications

• A sincere commitment to memorable customer service and hospitality

Pay

$17.50 – $18.79 per hour (based on experience and credentials), plus an additional $1.00 per hour for NOC shift.

Schedule

NOC/Night Shift: 10:00 p.m. – 6:00 a.m.

Benefits

• On-Demand Pay – access your earnings as you earn them
• Affordable on-site meals
• Generous Paid Time Off (PTO)
• Comprehensive benefits for team members working 30+ hours/week
• 401(k) with company match (up to 3%)
• Company-paid holidays (with double-time pay when you work them!)
• College scholarships for long-term team members’ children
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• Employee Assistance Program
• Supplemental insurance options

Location: Touchmark on West Prospect – Appleton, WI