Front Desk Receptionist (Floating in Massachusetts)

Job Duties

• Schedule patient appointments, ensuring efficient utilization of clinicians' time.
• Make reminder calls to patients, informing them about upcoming appointments and providing any necessary instructions.
• Inform patients about any delays or waiting times, ensuring their comfort and satisfaction.
• Obtain patients' addresses, contact details, insurance information, and medical histories accurately and confidentially.
• Update and verify patient information at each visit, ensuring data accuracy and compliance with privacy regulations.
• Aid patients in completing patient history forms, consent forms, and payment contract forms when required.
• Receive and process cash and credit card payments for medical services rendered, ensuring accuracy and maintaining patient confidentiality.
• Review patient accounts, identify delinquent accounts, and follow up to collect overdue payments.
• Congnorate with the billing department to address any billing or insurance-related concerns raised by patients.
• Answer patient inquiries or complaints promptly and professionally.
• Investigate and resolve patient concerns or direct them to the appropriate medical staff member for assistance.
• Follow up with patients to ensure their inquiries or complaints have been satisfactorily resolved.
• Demonstrate empathy and compassion when speaking and interacting with patients, ensuring their comfort and well-being throughout their experience at Boston Neurobehavioral Associates.
• Perform general administrative tasks such as filing paperwork, organizing documents, and maintaining office supplies.
• Assist in maintaining electronic and paper records, ensuring their accuracy and accessibility.
• Collaborate with other team members to support the overall functioning of the office.

What We Offer

• Strong work-life balance
• Schedule flexibility
• W2 employed position
• Market leading compensation and great benefits (medical, dental insurance, 401k with matching, HSA)
• Monday through Friday work schedule
• No weekends and no on-call required

Pay

Market leading compensation and great benefits (medical, dental insurance, 401k with matching, HSA)

Schedule

Monday through Friday work schedule