Front Desk Receptionist (Eastpointe, MI)

About the role

Dental Dreams LLC in Eastpointe, MI is hiring Front Desk Receptionists to join our talented and dedicated team. This position focuses on scheduling appointments, assisting with operational goals, and providing excellent customer service. Dental Dreams LLC is a dynamic, growing company with offices across several states and Washington, DC, dedicated to delivering high‑quality dental services in first‑class facilities to underserved communities. We also offer training for individuals interested in becoming Dental Assistants or Office Managers.

Responsibilities

• Maintain a high level of customer service at all times
• Work as part of a team with emphasis on communication
• Schedule patient appointments to meet monthly and daily goals
• Answer phones and confirm appointments
• Greet and check‑in patients
• Accurately verify dental benefits
• Maintain detailed patient records in a fast‑paced environment
• Collect payments, co‑payments, and deductibles
• Create insurance claims and submit pre‑authorizations to insurance companies promptly
• Pull patient charts for future appointments when necessary
• Maintain a clean and professional office environment
• Assist with presenting and/or explaining treatment plans

Qualifications

• Customer service experience
• Healthcare experience
• Familiarity with Dentrix and/or Eaglesoft (preferred)
• Bilingual – Spanish (preferred)

Benefits

• Competitive compensation
• Medical & vision insurance
• FREE dental treatment at our locations
• PTO
• 401(k) plan
• Life insurance, pet insurance, and more