Front Desk Receptionist (Dermatology) Knoxville, TN

At Anne Arundel Dermatology, we provide exceptional care—to our patients and to each other. Our core values are Patient First, Caring, Accountability, Trust, One Team, and Growth.

About the role

Founded over 50 years ago, Anne Arundel Dermatology is dedicated to delivering the highest quality and full spectrum of medical, surgical, and esthetic skin care services. With 250+ clinicians and 110+ locations across 7 states, we are a thriving, growing organization seeking talented individuals to join our team.

We are committed to continual training and education for our physicians and staff, staying at the forefront of dermatology with ongoing research, emerging treatments, new medications, and prevention methods. We offer more than just a job—intensive hands-on training and long-term career growth opportunities from within.

Schedule

7:30 AM – 4:30 PM, Monday through Friday.

Responsibilities

• Greet each patient in a pleasant and professional manner.
• Screen calls, schedule appointments, and manage referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when making appointments.
• Evaluate chart data to verify all information has been received, completed, and signed.
• Check in and check out patients.
• Track patients in the reception area and communicate with them as needed.
• Proactively collect patient payments.
• Update product inventory weekly and fulfill inventory orders.
• Run end-of-day reports and balance payment totals.
• Distribute incoming reports and correspondence into patient charts.
• Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately.
• Assist other staff as needed.
• Perform other duties as assigned by management.
• Always treat patients with dignity and empathy.

Requirements

• High School Graduate or GED (required).
• 1–3 years of recent experience as a Medical Receptionist in a clinical or surgical setting (preferred).
• Previous experience in Dermatology (preferred).

Skills

• Excellent customer service and communication skills.
• Knowledge of HIPAA standards.
• Ability to manage multiple tasks simultaneously.
• Excellent organizational and time management skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Detail-oriented.
• Working knowledge of multi-line phone systems.
• Able to operate standard office equipment (e.g., computer, fax, copier, scanner).
• Intermediate computer skills and experience with EMR utilization.
• Fluent in English.
• Ability to sort and file materials correctly alphabetically or numerically.
• Ability to travel to and provide coverage for other local offices as needed.

Physical Requirements

• Sitting, some standing, stooping, and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Lifting and carrying up to 30 pounds.

Benefits

Full-time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, Dental, and Vision insurance—effective the 1st of the month after the start date.
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity—effective the 1st of the month following the date of hire.
• Company-provided Basic Life/AD&D insurance.
• Paid time off.
• Paid holidays.
• Retirement Savings account.
• Employee discount on cosmetic services and products.