Front Desk/Receptionist - Brookhaven

Responsibilities

• Generate new business via in-person and email interactions; Connect with existing and potential members to identify sales opportunities that align with their needs
• Promote specials such as member promotions, class pack deals, and the referral program
• Successfully attain personal sales revenue targets
• Reconcile and report all incoming and outgoing transitions
• Promote and sell merchandise
• Provide the highest level of customer service possible when communicating and interacting with guests
• Ensure proper check-in procedures are followed; Greet all incoming members and guests, thank guests for coming as they exit
• Tour potential members through the studio and introduce guests to the facility, equipment, services, and amenities
• Monitor incoming emails / chats and provide timely and accurate responses to inquiries
• Handle member service issues such as: change of address, electronic funds setup or change, and questions regarding billing and payments
• Follow up with members that have enrolled to ensure we are exceeding expectations
• Keep a clean and orderly studio by maintaining common areas, bathrooms, changing rooms, towels/laundry, and trash
• Perform hourly bathroom and studio checks; Perform daily deep cleans of studio
• Keep the front desk area and entryway clutter-free, orderly and clean
• Update Supply Request Log and Maintenance Log (depending on the issue)

Qualifications

• 1-2 years of customer service or sales experience preferred; Fitness or retail a plus
• 1-2 years of MindBody software experience preferred
• Competitive drive to succeed in commission sales and performance-based culture
• Excellent customer service skills and ability to keep calm under pressure
• Knowledge of sales practices and techniques
• Basic computer skills
• Strong communication skills in both oral and written
• Friendly, warm, compassionate, and welcoming personality; Easy to talk to and comfortable around new people
• Independent self-starter with the ability to initiate tasks and perform duties without direction/micromanagement
• Reliable and hardworking, with an excellent ability to multitask
• Team player with a positive, can-do attitude
• Strong organization skills and detail-oriented
• Comfortable operating in a fast paced, dynamic work environment

Physical Requirements

• In this role you will occasionally sit, stand, walk, kneel, and reach with hands and arms
• Able to lift and move up to 25 lbs

Work Environment

• While performing the duties of this job, you will be regularly exposed to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome

Benefits

• Flexible working schedule
• Free drop-in classes, discounted membership, and other class / retail perks
• Opportunities for growth as part of the Atlanta BODYROK team

Compensation

$15.00 per hour