Front Desk/Receptionist

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts

Essential Duties & Responsibilities

• Member and Guest Check-in Compliance - Greet all incoming members and guests
• Ensure all check-in procedures are followed
• Thank guests for coming as they exit
• Sales - Create new business internally through member promotions, referrals, and inquiries
• Promote specials to current and future guests
• Reach out to existing and potential members via email for sales opportunities
• Reconcile and report all incoming and outgoing transitions
• Successfully attain personal sales revenue targets
• Customer Service & Operations - Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
• Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
• Update Supply Request Log and Maintenance Log (depending on the issue)
• Promote and sell merchandise
• Keep the front desk area and entryway clutter-free, orderly, and clean
• Perform general cleaning duties to include hourly bathroom room and studio checks
• Follow up with members who have enrolled to ensure we are exceeding expectations
• Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications

• 1-2 years of customer service or sales experience preferred
• 1-2 years MindBody software experience preferred
• Competitive drive to succeed in commission sales and performance based culture
• Excellent customer service skills
• Knowledge of sales practices and techniques
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Organized and detail-oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people
• Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Certifications / Educational Requirements

• High School Diploma or GED required

Physical Requirements

• The employee occasionally sits, walks, kneels, and reaches with hands and arms
• Able to lift and/or move up to 25 lbs.

Work Environment

• While performing the duties of this job, regularly exposed to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome

Compensation

$14.00 - $18.00 per hour