Front Desk/Receptionist

Description

Welcome patients and visitors in person or via telephone, responding and guiding on all inquiries.

Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding providers of services timeframe.

Comforts patients by anticipating patient’s anxieties, answering patient’s questions, and maintaining the reception area.

Maintains patient records by obtaining, recording and updating personal information and demographics.

Helps patients in distress by responding to their needs.

Protect patient’s rights by maintaining confidentiality of medical, personal and financial information.

Requirements

• High school diploma or GED required
• Basic computer knowledge
• Excellent customer service and professionalism
• Attention to detail and quality focus
• Telephone and scheduling skills
• Time management
• Multi-tasking