Front Desk Receptionist- Bethesda, MD.

We are committed to continual training and education for our physicians and staff, staying on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications, and prevention methods. You can find more than just a job with Anne Arundel Dermatology—we believe in providing new associates with intensive hands-on training and long-term career growth opportunities from within.

About the role

You will play a vital role in the efficient operation of our practice, shaping patient experience through friendly, professional, and attentive interaction. Responsibilities include coordinating patient flow, assisting with payments, handling billing and insurance information, scheduling appointments, maintaining patient charts, and performing various administrative tasks.

Responsibilities

• Greet each patient in a pleasant and professional manner.
• Screen calls, schedule appointments and referrals.
• Take accurate, concise phone messages.
• Enter complete patient demographics when making appointments.
• Evaluate chart data to verify all information has been received, completed, and signed.
• Check-in and check-out patients.
• Track patients in the reception area and communicate with patients as needed.
• Proactively collect patient payments.
• Update product inventory weekly.
• Always treat patients with dignity and empathy.
• Fulfill inventory orders.
• As closer – run end of day reports and balance payment totals.
• Distribute incoming reports and correspondence in patient charts.
• Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately.
• Assist other staff as needed.
• Other duties assigned as deemed necessary by management.

Requirements

• High School Graduate or GED (required).
• 1-3 years recent experience as a Medical Receptionist in a clinical or surgical setting (preferred but not necessary).
• Previous experience in Dermatology (preferred but not necessary).

Skills

• Excellent customer service and communication skills.
• Knowledge of HIPAA standards.
• Ability to manage multiple tasks simultaneously.
• Excellent organizational and time management skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Detail-oriented.
• Working knowledge of multi-line phone system.
• Able to operate standard office equipment (i.e., computer, fax, copier, scanner, etc.).
• Intermediate computer skills and experience in EMR utilization.
• Fluent in English.
• Ability to sort and file materials correctly alphabetically or numerically.
• Ability to travel to and provide coverage for other local offices as-needed.

Physical Requirements

• Sitting, some standing, stooping, and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Lifting and carrying up to 30 pounds.

Pay

$18–22/hr, depending upon experience.

Benefits

Full-time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, Dental, and Vision insurance – effective the 1st of the month after the start date.
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – effective the 1st of the month following the hire date.
• Company-provided Basic Life/AD&D insurance.
• Paid time off.
• Paid holidays.
• Retirement Savings account.
• Employee discount on cosmetic services and products.