Front Desk Receptionist

Position Overview

We are seeking a reliable and welcoming Front Desk Receptionist to join our team. This individual will be the first point of contact for patients and visitors and play a key role in supporting daily front office operations.

Responsibilities

• Warmly greet and assist patients, visitors, and staff in person and over the phone
• Answer multi-line phone systems and route calls or take messages appropriately
• Check in patients, verify insurance, and collect necessary identification and paperwork
• Accurately enter patient information into the electronic medical record (EMR) system
• Collect co-pays and other payments, provide receipts, and reconcile end-of-day reports
• Schedule appointments and coordinate follow-up visits
• Maintain a tidy, welcoming reception and lobby area
• Ensure patient confidentiality and comply with HIPAA regulations
• Communicate effectively with clinical and administrative staff to support workflow

What We Offer

• Competitive compensation and benefits package
• Opportunities for professional development and growth
• A supportive, collaborative workplace
• The chance to make a positive impact on patients and their families every day

Who We Are

TOPS Surgical Specialty Hospital is proudly partnered with USPI, a leader in ambulatory surgical care. We are committed to clinical excellence and building strong relationships with our patients, physicians, and staff. At USPI, we believe a diverse, inclusive culture fosters innovation and better outcomes for everyone we serve.

Required Skills

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office and EMR systems
• Accurate data entry and attention to detail
• Ability to remain calm and professional in high-pressure situations
• Customer service-oriented mindset

Required Experience

• Prior front desk or receptionist experience in a healthcare setting preferred
• Familiarity with patient check-in procedures and medical terminology a plus
• Experience working with insurance verification and patient scheduling systems
• Knowledge of HIPAA and patient privacy standards