Front Desk Receptionist

About the role

The Joint Chiropractic is seeking a Wellness Coordinator to join our dynamic team. This position offers a unique opportunity to help people achieve their health and wellness goals while advancing your career.

Responsibilities

• Deliver exceptional customer service to every patient
• Welcome and check in patients for their appointments
• Answer incoming phone calls and respond to patient inquiries
• Education patients about chiropractic care, memberships, wellness packages, and current promotions
• Confidently present and sell memberships and visit packages
• Meet and exceed membership and sales goals
• Re-engage inactive members through follow-up communication
• Affiliate with marketing and community outreach initiatives to attract new patients
• Maintain accurate patient accounts using our point-of-sale software
• Keep the clinic clean, organized, and welcoming
• Support your team while maintaining a positive and professional work environment
• Communicate patient concerns to management and follow established policies and procedures
• Embrace feedback, continuously learn, and seek opportunities for professional growth

Requirements

• Goal-oriented and motivated to succeed
• Ready to grow and advance within our company
• Passionate about helping others live healthier lives
• Confident, enthusiastic, and positive
• A team player who enjoys working in a fun, fast-paced environment
• Experienced with phones, computers, and point-of-sale systems
• Able to prioritize multiple responsibilities while maintaining excellent customer service
• A high school graduate or equivalent (GED)

Preferred Qualifications

• Spanish speaking (preferred)
• Strong leadership potential
• Positive attitude and willingness to be coached
• 1+ year of experience in a healthcare practice, medical office, or hospital
• Previous sales or customer service experience
• Inventory management experience is a plus
• Strong knowledge of HIPAA regulations
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Detail-oriented with excellent follow-through
• Passion for delivering outstanding patient service

Benefits

Compensation: $30,000–$36,000 annually + Performance Bonuses