Front Desk Receptionist

General Purpose

The Front Desk Receptionist arranges for the efficient registration of patients for all service lines. Ensures all incoming telephone calls are promptly and courteously answered. Directs visitors to appropriate areas and assists patients based on their needs. Participates in the collection process of co-pays, co-insurance, deductibles, and discount fees. Arranges for patients to speak with financial navigator/enrollment specialist if needed.

Essential Duties/Position Responsibilities

• Demonstrates professional behavior with the public, patients, and peers at all times
• Registers, check-in, and checks-out patients for all services
• Maintains charts, and ensures Health Insurance Portability and Accountability Act (HIPPA) and OSHA compliance while demonstrating understanding of regulation
• Collections and uploads all necessary documentation and consents
• Promptly and accurately updates patient records including financial and demographic information
• Promptly coordinates scheduling of new patient referrals, gathers necessary information, and schedules appointments accordingly
• Collects copayment and account balances at time of service
• Acts as liaison between patients and Billing Department regarding charges, payments, and insurance
• Schedules appointments according to the scheduling guidelines
• Assists in Medical Records duties as needed
• Assists in the training of new front desk personnel
• Contacts patients to follow up on no-shows and reschedule appointment
• Ensures all schedules are filled and maintained
• Works closely and communicates consistently with internal staff to ensure continuity of care
• Efficiently handles multiple clerical/administrative tasks in a fast-paced environment and effectively adapts to change
• Supports other STRIDE clinics based on the needs of the organization
• Ensures the waiting room is cleaned, sanitized, and neat at all times
• Follows up on all correspondence sent to/from Customer Care Center regarding patient appointments

Non-Essential Duties/Responsibilities

• Attends all staff meetings and all other meetings as assigned.
• Additional duties as assigned

STRIDE Values

• Community: All are welcome at STRIDE - our patients are the center of our work.
• Trust: Our patients feel safe, empowered, and supported.
• Value: We respond to patients' needs by providing effective, affordable care.
• Compassion: We treat patients with kindness, empathy, and dignity.

Knowledge, Skill, and Ability

• Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
• Ability to work independently and organize work in a manner that ensures accuracy and efficiency.
• Skill in using a variety of office equipment including but not limited to postal machines, printers and fax/scanners.
• Ability to organize large mailing projects with accuracy on a weekly basis.
• Ability to follow directions.

Education and Experience

• Required: High school diploma or GED (Associate's degree preferred).
• Required: Must have or obtain BLS/CPR within 60 days of hire.
• 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
• 1+ years experience working front desk in a medical or dental setting preferred.

Material and Equipment Directly Used

• Computer
• Printer
• Multiline telephone systems
• Fax machine
• Copy machine
• Calculator
• All Microsoft Office products including Outlook, Excel, internet, and the Electronic Medical Records system.

Working Environment/Physical Activities

• Office environment within a clinical setting.
• Enters data into computer programs via computer, mouse, and keyboard.
• Moves about the office environment and occasionally to other locations.
• Moves/transports objects up to 25 lbs frequently and up to 75 lbs occasionally to various locations throughout the metro area.
• Communicates information to others.
• Discerns/analyzes information from others to assist in decision making.

Work Schedule

Monday-Friday 9:00am-5:30pm
Optional Saturdays 7:30am-2:00pm

Pay

A competitive hourly range of $20.00-$22.00, depending on your experience.

Benefits

• Medical, dental, and vision coverage
• Paid time off (PTO) and holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
• 401(k) with matching
• Work-life balance
• NHSC Loan Repayment
• Tuition reimbursement and/or Continuing Medical Education (CME)
• No nights, weekends, or major holidays
• Employee Assistance Program (EAP)
• Employee Discounts on top attractions, hotels, more

Health and Safety Commitment

• To ensure the safety of our patients, staff, and communities, all new hires at STRIDE must receive an annual flu shot or provide an exemption, as well as undergo tuberculosis screening and testing.