Front Desk Receptionist

About the role

The Ambassador role at Single Barrel Hospitality is not a front desk receptionist. Instead, the Ambassador owns the guest experience, ensuring that every interaction is handled with the highest level of hospitality and professionalism.

Responsibilities

• Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism.
• Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary.
• Accommodate special requests whenever possible, even if it requires breaking protocol for the guest's benefit.
• Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes, enabling you to add a personalized touch that creates a special memory.
• Demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure.
• Always prioritize the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. Adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands.
• Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence.
• Demonstrate expert knowledge of the position’s service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Hotel Manager to improve upon the services offered to our guests.
• Collaborate effectively with co-workers and other departments to ensure guest needs are met. Work cooperatively with others, mending relationships if disagreements arise, and be responsive to feedback.
• Seize any opportunity to go beyond the expectations of the position to assist with a guest’s needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager.

Requirements

• Passion for the people, place, and culture of our community.
• Minimum of two (2) years of experience in guest/customer service for luxury goods or services; or comparable combination of education and experience.
• Professional proficiency of the English language in reading, writing, and verbal communication.
• Valid driver’s license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles as needed.
• Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals.
• Ability to lift up to 25 lbs. for handling guest luggage.
• Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
• Ability to work various shifts, that may include days, nights, weekends, and holidays.

Qualifications

• Physical Demands: The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work Environment: The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Single Barrel Hospitality does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws.

The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer.

Pay

Details TBD.

Schedule

Details TBD.