Front Desk Receptionist

Duties & Responsibilities

• Check patients in and out.
• Use various computer applications (ie. Microsoft Office Suite).
• Update and file patient medical records.
• Insurance verification and obtain consent forms.
• Return patients' phone calls daily and timely.
• Process patient referrals.
• Answer and route phone calls accurately and greet patients.
• Follows all organizational policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords.
• Optimize provider schedules and patient satisfaction with efficient scheduling.
• Maintain office inventory and equipment by anticipating supply needs and expediting supply orders.
• Other duties and responsibilities as assigned.

Education And Professional Experience

• High school or GED equivalent.
• Minimum of 1-year experience as a receptionist.
• Bilingual (English and Spanish).
• Excellent customer service skills.
• Computer literacy.

Professional Competencies

• Respect for patient confidentiality.
• Courteous and approachable.
• Responsible and trustworthy.
• Exceptional organizational skills to ensure that exceptional patient care is provided.
• Excellent written and verbal communication skills.

About the Role

This role will provide essential administrative support to ensure the efficient operation of our medical clinic. Working closely with providers and patients, the Front Desk Receptionist will manage tasks related to patient care management, organization, and communication with accuracy, quality, and promptness. The Front Desk Receptionist should demonstrate exceptional organizational abilities, empathy, and a commitment to patient care. As the first point of contact in the clinic, this position will play a crucial role in problem-solving, organization, and time management to facilitate the smooth and productive flow of the clinic.