Front Desk Receptionist

Key Responsibilities

• Support NBHS by attending community service and outreach activities throughout the year.
• Provide excellent customer service to internal and external customers.
• Greet and assist all callers and walk-in visitors according to NBHS policies and procedures.
• Cover follow-up calls as directed.
• Follow appropriate security and attendance protocols to check students, visitors, and volunteers in and out.
• Distribute enrollment information packets to existing and prospective customers.
• Manage and replenish front desk reception display materials.
• Aid in cleaning and sanitizing all common areas and surfaces.
• Ensure that all visitors are following NBHS safety guidelines.
• Support all NBHS staff and customers in both face to face and virtual settings.
• Aid in pre-screening customers, staff, and visitors.
• Provide excellent customer service.
• Track enrollment prospect data in contact database.
• Input (initial) customer data into student information systems in an accurate and efficient manner.
• Identify and report data issues/inconsistencies to management.
• Participate in the Retention Check In (RCI) audits and any other state required audits.
• Perform general office duties.
• Prepare reports, correspondence, and presentations as requested by the immediate Supervisor or Principal.
• Schedule appointments with parents and/or customers for campus directors.
• Support school Mission by assisting with home visits.
• Conduct annual review and propose appropriate updates to the Front Desk Receptionist Reference & Procedures Manual.
• Perform other duties as assigned.

Minimum Qualifications

• A high school diploma or equivalent.
• Multilingual written and verbal skills (preferred).
• A minimum of 2 years of experience using data processing software, procedures, and database management, or the equivalent in appropriate college or technical school data processing courses (preferred).
• Excellent written and verbal communication skills.
• Background check and fingerprinting clearance.
• Knowledge of applicable computer software and hardware process applications such as spreadsheets, word-processing, database and operating systems, and/or presentation software.
• A valid Florida driver's license, reliable transportation, and valid automobile insurance.

Key Competencies

• Able to adapt to changing work priorities.
• Able to exhibit tact and patience.
• Able to perform duties accurately and efficiently.
• Able to coordinate work tasks to establish priorities, set goals, and meet deadlines.
• Able to maintain confidentiality.
• Able to work both independently and as a team member with other individuals and organizations.
• Able to set high expectations, contributing positively to NBHS culture.
• Able to maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Desire to serve students in an above-and-beyond mentality.