Front Desk Receptionist

Department Job Description Summary

Collects accurate and complete patient information and enters it within established time frames. Verifies insurance information, obtains appropriate referrals, pre-certifications, and authorizations. Enters insurance verification information and obtains necessary insurance documents. Greets patients, explains insurance benefits, and handles up-front collections. Ensures all registration documents accompany patients to the appropriate areas. Enters specific therapy-related codes and maintains accuracy. Obtains Patient Outcome (FOTO) surveys and ensures accurate entry. Demonstrates knowledge of departmental needs, compliance advisor functionality, and patient access processes.

• Ensures 100% accuracy of ledgers and receipts.
• Follows established guidelines for up-front collections.
• Provides and explains registration documents.
• Enters specific therapy-related occurrence codes.
• Obtains Patient Outcome (FOTO) Surveys.
• Maintains compliance with Patient Access processes and regulatory standards.
• Demonstrates knowledge and proper use of scheduling programs, department policies, and software applications.
• Demonstrates flexibility and ability to perform multiple functions.
• Demonstrates knowledge and applies customer service strategies.

Qualifications

• Licenses/Registrations/Certifications: Not applicable
• Education: High school graduate or equivalent, some college preferred
• Experience: One year practical experience in computer usage, one year prior experience in registration, collections, and insurance verifications preferred
• Skills: Excellent communication and customer service skills

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retailer-based retirement plan
• Paid time off
• Pet insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions