Front Desk Receptionist

Job Description

The Front Desk Receptionist is responsible for greeting and directing patients and visitors following HIPAA and company policies, providing clinic and appointment information, and communicating among departments. Updates patient information and forms as required. Inputs information for new and established patients. Assists patients with completion of medical history and information forms as needed. Role will be based in Summerville but may travel to other locations as needed.

• Answers telephones, screens callers, relays messages, and greets visitors.
• Promote accuracy and efficiency in front desk procedures and paperwork.
• To register patients according to LOA protocols.
• To explain clinic policy to patients while receiving and delivering messages.
• To assist patients with accurately completing appropriate forms and documents for the required information.
• To handle and manage the continuous flow of information from doctors' offices and health care establishments.
• To respect and maintain the privacy and dignity of clients, to assure client confidentiality at all times.
• To organize and maintain forms and office stationery required for front desk activities and overflowing paper documents.
• To schedule follow up appointments and treatment appointments.
• Travels to satellite locations and floats to other clinics if needed.
• Afford assistance with training of front desk staff.

Qualifications/Competencies

• High school diploma required.
• Minimum of one year’s experience in customer service setting, preferably receptionist experience in healthcare setting and experience with office equipment.
• Customer-service oriented
• Excellent telephone etiquette
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Knowledge of patient billing procedures.