Front Desk Receptionist

Responsibilities

• Work Schedule: 8:30-5 pm Monday through Friday. Plus overtime as needed
• Meet & Greet: Welcome all employees and visitors, using name recognition to provide a personalized experience.
• Access Requests: Manage building access via the Sharry system. Verify employee identities in the Kyndryl system and ensure requests comply with current access policies. Submit access requests through the onsite CBRE contact.
• Visitor Guidance: Direct visiting employees to their destinations and coordinate with internal hosts for external clients needing further assistance.
• Visitor Badges: Ensure visitors without a working Kyndryl badge sign in and adhere to the Security Policy, including wearing a temporary badge.
• Building Badge Requests: Forward badge requests to the onsite CBRE contact.
• Desk Reservation: Inform cleared visitors that a desk must be reserved in advance using the iOffice system.
• Restroom Badge Management: Track two sets of restroom badges—one set at Reception and another with the Group President’s Executive Assistant. Notify onsite CBRE contact if any badge issues arise.
• Lobby Maintenance: Ensure the lobby area remains clean and well maintained.
• Security Training: Maintain annual compliance with Kyndryl Security training, including protocols for panic alarms and suspicious communications or packages.
• Backup Coverage: Coordinate and provide backup coverage for reception as needed.
• Coffee Area Monitoring: Regularly check the coffee area in the lobby and work with onsite CBRE contact to resolve any issues.
• Facility Issues: Report any facility-related problems to the onsite CBRE contact.
• Other Duties: Perform additional tasks as requested by Executives or Customers.

Mail/Ship Services & Print Duties

• Outgoing Mail/Packages: Process outgoing mail and packages using UPS CampusShip.
• Incoming Mail/Packages: Receive mail and packages from the building messenger center, including USPS, UPS, FedEx, or other carriers/messenger services.
• Package Tracking: Maintain records of all packages and special handling letters using individual tracking numbers. Ensure appropriate parties sign for receipt of items.
• Print Issues: Refer print issues to IT Executive Support, who provide first-level assistance, dispatch technicians for advanced problems, and handle orders for toner and parts.
• Paper Stock: RDC orders and supplies paper stock, which is maintained by IT Support.

Qualifications

• Proven background as an Front Desk or similar role, often with 2+ years.
• Must be willing to work overtime as needed.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint), document management systems, and e-calendars.
• Exceptional organization, time management, written/verbal communication, discretion, judgment, and attention to detail.
• Proactive, professional, reliable, able to work independently, and maintain confidentiality.
• Excellent oral and written English language skills.
• Flexibility to work outside standard business hours to address urgent requests or international time zones.
• Discretion: Handling sensitive and confidential information with absolute integrity.
• Adaptability: Ability to thrive in fast-paced environments and pivot quickly during last-minute schedule changes.