Front Desk Receptionist

POSITION SUMMARY

The Front Desk Receptionist will provide and ensure a positive first impression to the club’s members and guests by delivering an enthusiastic, courteous, and friendly disposition and warm consistent greeting. This position will handle numerous responsibilities including taking reservations for several areas, facility preparation and interaction with members and guests.

Essential Duties And Responsibilities

• Assists members and guests with reservations.
• Assists members and lodge guests with inquiries regarding activities, programs, and events throughout the club.
• Assists members with inquiries regarding several dining outlets throughout the property.
• Promotes merchandise sales, activities, programs and events at the club.
• Answers the phone with a friendly and uniform greeting as per the SOP.
• Takes reservations for dinner at different dining outlets by using the reservation computer system.
• Has knowledge of information and pricing of all activities, programs and events at the club.
• Knows, monitors and enforces the rules and regulations of the club.
• Greets members by name, with a consistent and sincere greeting, and knows their needs all while continuing to strive for perfection. Uses members’ names as much as possible throughout their visit.
• Keeps work area clean and organized at all times.
• Maintains a professional appearance and is in proper uniform at all times. Includes proper grooming, shirts pressed and tucked in and name tag worn.
• Typing, copying, filing documents as needed.

Education/Experience

• High school diploma or general education degree (GED)
• Minimum of 2 years related experience, preferable in a private club, hotel or resort setting

Qualifications/Skills

• Excellent customer service and communication skills
• Outgoing personality and sense of urgency
• Proficient in Microsoft Word, Excel, Power Point and Outlook
• Knowledge of Northstar a plus
• Excellent customer service skills

Physical Requirements

• Must be able to lift and move up to 20 lbs.
• Frequent reaching, bending, turning, and stooping
• Must be able to sit for extended periods
• Repetitive motion required including computer entry
• Normal vision and hearing ranges required

Grooming

• All employees are required to maintain a neat, clean, and well-groomed appearance.

Other

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)