Front Desk Receptionist

About The Role

Love helping people and creating great experiences? Join the Walton Family Whole Health & Fitness Center, run by HealthFitness, as a full-time Front Desk Receptionist.

As the first point of contact for members, guests, and stakeholders, you'll help create a welcoming environment while supporting the front desk team in delivering exceptional service every day.

Schedule

Full-time, 40 hours per week, Monday - Friday 4:45am-1:30pm

Key Accountabilities

• Greet, engage with, and be attentive to members and guests, practicing a positive, hospitality focused mindset.
• Be knowledgeable and able to provide accurate program, services, and membership information as well as answer questions regarding all offerings.
• Support marketing/promotional campaigns to drive awareness and interest among the Walmart/Sam's Club associate community.
• Aid in all front desk administrative duties, membership enrollment processes, check-in/check-out procedures, and tracking or record keeping.
• Demonstrate proficiency in navigating a member management system (ClubAutomation) including identifying and troubleshooting account errors.
• Efficiently respond to client and participant requests, comments, or concerns in a friendly and helpful manner and bring issues to timely and appropriate resolution.
• Maintain an up-to-date, specific knowledge on participant and facility policies as appropriate, including Emergency Action Responses.
• Be able to recognize and respond to Educate participants on policies and procedures.
• Maintain effective relationships with department teams and participate in internal programs and special events including regular staff meetings and trainings.
• Open and/or closing duties.

Minimum Requirements

• 18 years of age or have earned a High School Diploma or GED.
• 1 year of verifiable experience in a Customer Service or Hospitality role.
• CPR, First Aid, and AED certification through the Red Cross, the American Heart Association, or American Safety & Health Institute required within 30 days of hire.
• Must be able to stand up to 50% of the time during a shift.
• Computer proficiency in MS Office including Word, Excel, and Outlook; and working knowledge of the member management system, databases, and tools.

Qualifications

• Pre-employment drug test required.

Skills

• Customer Service
• Front Desk Receptionist
• Marketing/Communications
• Administrative Support
• Facility Policies

Benefits

We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

• Medical/Dental/Vision plans including HSA, PPO and FSA options
• Retirement/401(k) with employer matching program
• Fitness and wellness programs incentivized with medical plan discounts
• Certification reimbursement program
• Tuition reimbursement
• Paid new parent leave
• Paid Holidays and PTO (starting at 3 weeks for full-time associates)
• Volunteer paid time off

Brand

Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.