Front Desk Receptionist

Responsibilities

This position serves as a first point of contact for clients before and after their appointment. Greeting and welcoming clients with a positive first impression of the agency is utmost important in dealing with the client population. Responsible for interacting with clients while managing administrative tasks for the team is essential.

• Triage walk-in clients and phone triage with potential clients.
• Answer multi-line phone system and demonstrate familiarity with telehealth and telepsych services.
• Provide coverage of main phones, direct calls to programs and individuals, and take clear messages.
• Screen internal operator-assisted calls and refer them to the appropriate person/division.
• Screen potential clients via telephone and in person for COVID-19 using CDC guidelines.
• Conduct phone triages by gathering demographic information, insurance status, medical history, medications, substance usage, and any other pertinent information on potential clients for admission.
• Coordinate with Team Lead / Medical staff to ensure proper level of care for potential clients.
• Receive all staff requests for "time off" and submit to Manager; help coordinate replacement personnel for staff coverage once time off is approved.
• Update staff schedule as needed, create and post monthly schedule.
• Maintain copier/meter/reading totals and submit monthly computerized totals.
• Email available bed totals daily to approved distribution list.
• Verify insurance eligibility at check-in, copy new coverage information, and send individuals to enrollment staff for new financial information.
• Assemble intake paperwork packets.