Front Desk Receptionist

About the role

The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggestions and concerns.

Responsibilities

• Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
• Agents will also check out guest, prepare and explain the bill.
• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests.
• Add personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ standards.
• Check in guest in an efficient and friendly manner, using the guest’s name whenever possible.
• Assure that guest is assigned to the proper room type and the correct rate is charged.
• Arrange for luggage to be delivered to guest room and issue correct keys to the guest.
• Check out guest at end of stay. Ascertain guest satisfaction, collect keys, post late charges and present bill to guest.
• Settle bill accurately through credit card or cash transaction.
• Maintain a balanced bank assigned by the hotel. Make change, cash checks and exchange foreign currency.
• Reconcile all transactions at the close of each shift.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person, electronic mail, and/or by phone.
• Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff.
• Able to answer guest calls and direct the guest appropriately in the absence of a Communication Operator.

Qualifications

• Previous luxury hotel front desk experience preferred.
• Must have excellent customer service and guest contact skills.
• Ideal candidates will be outgoing and enjoy helping others.
• Ideal candidates will have a degree in hospitality, or similar, preferred.
• Above average communication skills - both written and oral - are required.
• Ability to quickly and positively establish rapport is required.
• You must possess the ability to work in a high volume operation.
• You must also be able to multi-task and complete tasks by established deadlines.
• You must be able to work a flexible schedule (Must be able to work overnight shifts, holidays, and/or weekends).

Pay

Hourly Rate $36.66

Benefits

• Generous medical, dental & vision insurance plans
• 401k Retirement plan
• 8 weeks of New Parental Leave
• Fur Baby/Pet Insurance
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Paid holidays, vacation & sick days
• Laundered Employee Uniform