Front Desk Receptionist
Four Seasons · Boston, MA · 1 mo ago
On-siteCustomer Service$32.85/hrFull-time
Responsibilities
- Check in guest in an efficient and friendly manner, using guest name whenever possible.
- Assure that guest is assigned type of room requested and the correct rate is charged.
- Arrange for luggage to be delivered to guest room and issues correct keys to the guest.
- Check out guest at end of stay and ascertain guest satisfaction.
- Collect keys, posts late charges and presents bill upon check out.
- Settle bill accurately through credit card or cash transaction.
- Maintain a balanced bank assigned by the hotel.
- Email the guest regarding any late charges processed to their account after their check-out (when proper email is available).
- Make change, cashes checks, exchanges foreign currency.
- Reconcile all transactions at the close of each shift and to cash out.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Able to work, weekends, nights and holidays.
Qualifications
- High School Degree preferred.
- 2 Years in a front desk role or 2 years’ luxury customer service experience necessary.
- Requires reading, writing and oral proficiency in the English language.
Skills
- Passionate about hospitality and exceptional service.
- Ability to work efficiently and courteously with guests.
- Proficiency in English.
Benefits
- HOURLY RATE: $32.85
- ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days.
- Complimentary Life insurance, MATCHED 401(k) Retirement Plan after 1 year.
- DISCOUNTED Employee Travel program after 6 months around the world.
- COMPLIMENTARY daily Employee Meals.
- DISCOUNTED Parking and Public Transportation.
- COMPLIMENTARY Laundry.
- ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays.
Pay
- HOURLY RATE: $32.85
Schedule
- ABLE TO WORK WEEKENDS, NIGHTS AND HOLIDAYS.