Front Desk Receptionist

About the role

We are seeking an energetic and passionate person to fill our full-time receptionist position at Family Service Rochester (FSR).

Responsibilities

• Greet and welcome visitors in a courteous and professional manner
• Answer, screen, and forward incoming phone calls
• Manage the reception area and maintain a tidy and welcoming environment
• Receive, sort, and distribute daily mail and deliveries
• Schedule appointments and meetings, and maintain calendars
• Aid with various administrative duties such as data entry, filing, scanning, and copying
• Maintain office supplies inventory and place orders as needed
• Support other departments with general administrative tasks as required
• Ensure confidentiality and security of company information

Requirements

• A high school diploma or GED
• 2 years of proven experience in a receptionist or administrative role
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite

Qualifications

• A can-do attitude with a willingness to learn
• The ability to create a welcoming environment for all visitors, callers, and staff
• The ability to manage difficult or emotional customer situations
• The ability to handle multiple tasks and work independently while maintaining confidentiality
• The ability to occasionally flex the standard work schedule to ensure adequate coverage due to co-worker absences

Skills

• Customer service skills
• Administrative skills
• Microsoft Office Suite proficiency

Benefits

• Professional development opportunities
• EAP resources
• PTO and paid holidays

Pay

Competitive salary

Schedule

Standard work schedule