Front Desk Receptionist

About the role

Our Midland office is looking for a dedicated, outgoing candidate to join their team as a full-time Front Desk Receptionist!

Responsibilities

• Greet and check in patients
• Answering the phone and scheduling appointments
• Maintain patient accounts and records
• Knowing and understanding insurance plan rules and protocols and able to follow them
• Having patience and ability to be sensitive to patient emotions
• Able to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor
• Verify patient's insurance
• Insure all record keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify Office Manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews and regular office meetings.
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality
• Other tasks as assigned.

Requirements

• Excellent customer/patient service and verbal communication skills
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients
• Ability to apply common sense understanding to carry out details written or verbally instructed
• Basic computer knowledge
• Experience with dental management software experience is preferred
• Ability to work in fast paced, patient-focused environment
• Organizational skills and Detail oriented
• Interpersonal and Listening skills
• Requires excellent customer service skills
• Previous dental office experience preferred but not required
• Training Provided