Front Desk Receptionist
Ever · Costa Mesa, CA · 2 mo ago
On-siteAdministrative$17–$24/hrFull-time
About the Job
Role: Front Desk Receptionist
Location: On-site (Costa Mesa, CA)
Employment Type: Full-Time
Compensation: $17 - $24/ hour
What You’ll Do
- Greet and check in scheduled guests upon arrival for their appointment slots
- Cook up a smooth handoff for sales consultations and delivery pickups with assigned EV Consultants
- Ensure every guest receives a welcoming, professional, and efficient first impression
- Manage and maintain the daily schedule for test drives and vehicle deliveries
- Monitor showroom traffic and proactively communicate with the sales team to minimize wait times
- Confirm appointments and communicate any delays or changes in real time
- Facilitate final vehicle key hand-offs during delivery appointments
- Collect guest feedback on their delivery experience
- Educate customers on post-sale support via support@evercars.com, including 90-day warranty processes
- Set clear expectations for follow-up communications and review requests
- Proactively follow up with recent buyers to encourage positive reviews on Google, Yelp, and other platforms
- Maintain a clean, organized, and professional front desk and lobby environment
- Ensure the “Coffee Zone” is stocked, clean, and welcoming for guests
- Answer and route incoming calls, emails, and inquiries
- Accurately track customer visits, appointments, and handoffs in internal systems
- Support sales and operations teams with administrative tasks (data entry, paperwork, filing)
Qualifications & Fit
- 2+ years of experience in a front desk, receptionist, retail, or customer-facing role
- Strong communication and interpersonal skills with a customer-first mindset
- Highly organized with the ability to multitask in a fast-paced environment
- Reliable, detail-oriented, and punctual
- Ability to operate with ownership and minimal supervision
Technical Skills
- Familiarity with Google Workspace (Docs, Sheets, Calendar)
- Experience using CRM or scheduling tools is a plus
- Comfortable using Slack or similar communication tools
Preferred Qualifications
- Experience in automotive, dealership, retail, or hospitality environments
- Bilingual (English + Spanish or other languages) is a plus
Benefits
- Competitive hourly pay
- Health, dental, and vision insurance
- Flexible / Unlimited PTO
- 401(k) plan
Why Ever and This Role?
- Be the face of the customer experience at a fast-growing EV retail company
- Play a critical role in customer satisfaction and delivery experience
- Work at the intersection of operations, hospitality, and EV retail
- Join a high-growth, high-ownership team building the future of automotive retail