Front Desk Receptionist

About the role

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. This temporary position is for 3-6 months, Monday - Friday 9:00 AM - 5:00 PM in Midtown Manhattan.

Responsibilities

• Provide primary support for the reception areas for the Center’s Manhattan Office at 520 8th Avenue – Welcome and greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department;
• Provide high quality service and communication to all Center staff, guests, visitors, clients, stakeholders, participants;
• Answer and direct incoming telephone calls and email inquiries;
• Receive and sort all mail and packages. Place mail and packages at appropriate mailboxes and location;
• Aid in the submission of invoices into Coupa;
• Support office supply inventory management and distribution;
• Screens all visitors and ensure that visitors are identified and signed in;
• Aid in event planning, conference room set-up and break down and catering services when needed;
• Aid in any immediate crisis issues, utilize de-escalation skills, while collaborating with managers and leadership;
• Aid in supporting printing and distributing staff ID’s and secure passes;
• Aid in supporting the Central Support teams with outgoing shipments and mail deliveries;
• Maintain visitor logs and ensure security protocols are followed;
• Aid in administrative tasks such as invoice processing and data entry;
• Support the administrative needs of HQ staff as needed;
• Perform other duties assigned by management; and
• Additional tasks as needed.

Requirements

• High school diploma with 1-2 years of experience in a receptionist, front desk, administrative support, or office coordination role, demonstrating the ability to serve as the primary point of contact for a busy office; provide exceptional customer service; manage high-volume calls, visitor check-ins, office communications, mail, deliveries, and vendor interactions; balance multiple priorities in a fast-paced environment; communicate effectively with individuals from diverse backgrounds; and represent the organization with professionalism while creating a welcoming, inclusive experience;
• Seeking an energetic, motivated, well-organized professional with top-notch communication skills;
• Ability to interact with all Center staff, guests, and project sites and therefore must have strong interpersonal skills and the ability to synthesize and provide clear, precise, and helpful information to everyone;
• The candidate should have excellent time management and problem-solving skills to manage multiple requests and tasks.

Qualifications

• High school diploma;
• 1-2 years of experience in a receptionist, front desk, administrative support, or office coordination role;
• Strong interpersonal skills;
• Excellent time management and problem-solving skills;
• Top-notch communication skills;
• Professionalism and ability to create a welcoming, inclusive experience;
• Ability to interact with all Center staff, guests, and project sites;
• Experience working in a fast-paced, busy office environment;
• Ability to handle multiple tasks and prioritize responsibilities;
• Knowledge of office supplies and inventory management;
• Basic computer skills, including Microsoft Office;
• Ability to follow security protocols and maintain confidentiality;
• Ability to perform light lifting and moving of packages;
• Ability to work independently and as part of a team;
• Ability to work flexible hours, including evenings and weekends as needed.

Skills

• Customer service skills;
• Communication skills;
• Time management skills;
• Problem-solving skills;
• Office supply management;
• Basic computer skills;
• Security protocols;
• Light lifting and moving of packages;
• Flexible scheduling.

Benefits

• Comprehensive healthcare with a national network;
• Free basic dental coverage;
• Vision insurance;
• Short-term and long-term disability;
• Life insurance;
• Flexible spending accounts including commuter FSA;
• 403(b) retirement savings plan through voluntary pre-tax and Roth contributions.

Pay

The compensation range for this position is $28.57 - $35.11 per hour, annually equivalent to $52,000 - $63,900 based on a 35-hour work week and is commensurate with experience.

Schedule

Monday - Friday 9:00 AM - 5:00 PM.