Front Desk/Receptionist

About the role

BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt, and redefine your body and mind in just 45 minutes! As our Studio Advisor, you’ll provide customer service support to studio members and guests, support instructors in creating a positive environment, and generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases.

Your earning potential via commission is unlimited and based on your personal drive and willingness to succeed. This position provides a base hourly rate plus additional compensation for each sale you complete.

Responsibilities

• Deliver the BODYROK Service Promise and contribute to running a clean, friendly, and well-maintained studio.
• Assist members and guests in person and over email, ensuring proper check-in procedures are followed.
• Keep the studio clean and orderly by maintaining bathrooms, changing rooms, towels/laundry, and trash.
• Initiate tasks and perform duties without direction or micromanagement.
• Monitor incoming emails and ensure compliance with check-in procedures.
• Create new business internally through member promotions, referrals, and inquiries.
• Promote specials to current and future guests and reach out to existing and potential members via email for sales opportunities.
• Reconcile and report all incoming and outgoing transactions and attain personal sales revenue targets.
• Provide tours of the studio to potential members and connect guests to the facility, equipment, services, and amenities.
• Handle member service issues, including billing questions, address changes, and electronic funds setup or changes.
• Update Supply Request Log and Maintenance Log as needed.
• Promote and sell merchandise and keep the front desk area and entryway clutter-free and clean.
• Perform general cleaning duties, including hourly bathroom and studio checks.
• Follow up with enrolled members to ensure expectations are exceeded.
• Provide the highest level of customer service when interacting with guests.

Requirements

• 1-2 years of customer service or sales experience preferred.
• 1-2 years of MindBody software experience preferred.
• Competitive drive to succeed in commission sales and performance-based culture.
• Excellent customer service skills and knowledge of sales practices and techniques.
• Independent, self-starter with strong organizational skills.
• Basic computer skills and strong communication skills (oral and written).
• Organized, detail-oriented, and friendly personality.
• Comfortable interacting with new people and making them feel welcome.
• Available to work at least 2 weekend days per month (e.g., 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays).
• High School Diploma or GED required.

Physical Requirements

• Occasionally sits, walks, kneels, and reaches with hands and arms.
• Ability to lift and/or move up to 25 lbs.
• Regularly exposed to moving mechanical parts; noise level in the studio environment is loud.

Benefits

• 401(k)
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development