Front Desk Receptionist

About the role

We’re looking for a friendly, detail-oriented, Chinese-speaking professional to be the welcoming face of our Diagnostic Medical Group imaging clinic.

Responsibilities

• Greet patients and check them in promptly; verify ID, demographics, and insurance, and update information accurately in the RIS system.
• Collect and process payments for services with accuracy.
• Complete all required registration forms.
• Scan required documents into the RIS system.
• Collapse coordination with technologists regarding patient readiness and wait times.
• Answer incoming calls promptly; provide information, respond to patient inquiries, and direct calls to appropriate personnel.
• Schedule appointments and provide exam preparation instructions.
• Confirm appointments with patients and referring offices.
• Verify insurance eligibility for scheduled and walk-in patients; ensure all insurance documentation is complete and accurate.
• Fax reports and forward images upon request.
• Provide Chinese translation support for patients and staff.
• Maintain a clean, organized front desk and waiting area.
• Handle and protect PHI in strict compliance with HIPAA regulations.
• Participate in cross-training and attend monthly staff meetings.
• Perform additional duties as assigned by the supervisor/manager.

Qualifications

• Medical front desk or healthcare administrative experience preferred.
• Fluency in Chinese required; Mandarin or Cantonese.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency with scheduling software and basic computer applications.
• Able to multitask effectively in a fast-paced environment.
• Compassionate, patient-focused approach.