Front Desk Receptionist

Key Responsibilities

• Welcome patients and visitors by greeting them in person and responding to telephone inquiries in a professional and courteous manner
• Collect and verify patient identification cards and insurance information
• Ensure all required documentation is complete and that necessary forms are accurately signed by patients
• Update patient accounts by recording personal and financial information in the revenue management system
• Collections: Collect copayments and deductibles as required, Accurately record payments in the billing system or log and issue receipts for payments received
• Balance upfront collections at the end of each shift
• Notify clinical staff when patients are ready to proceed to the clinical area
• Prepare patient charts for the following day
• Protect patients’ rights by maintaining strict confidentiality of personal and financial information
• Accept deliveries to the ASC as needed
• Maintain business office inventory and equipment by monitoring stock levels and ordering supplies as necessary
• Receive and open office mail as needed
• Make bank deposits as required

Qualifications

• High school diploma or equivalent required
• One or more years of related experience, preferably in a healthcare or medical office setting
• Strong multitasking abilities with excellent attention to detail and organization
• Knowledge of Microsoft Excel and Outlook required
• Ability to read, write, and communicate effectively in English
• Professional demeanor with strong customer service and teamwork skills
• Reliable, accountable, and patient-focused