Front Desk Receptionist

Job Responsibilities

• MUST be high energy, outgoing and obtain exceptional communication skills.
• MUST be a people person.
• MUST be well organized, detail oriented and highly motivated with strong multi-taking skills.
• Verify insurance benefits.
• Check out all new patients and schedule them based on the prescribed treatment plan.
• Record and schedule all re-evaluation dates based on treatment plan.
• Review insurance coverage and patient financial responsibility with patients.
• Collect payment for patient treatment plan with the goal of the patient pre-paying for care.
• Prepare patient financial agreements based on prescribed treatment plan.
• Review all financial obligations with the patient and set up payment plan when required.
• Cookordination with the insurance department for scheduling patient procedures once pre-authorization from the insurance company is approved.
• Track and Monitor treatment plans.
• Follow-up with patients.
• Track and monitor patient re-evaluation appointments to ensure that the prescribed treatment plan has been completed.
• Ensure patient paperwork prior seeing the healthcare provider on re-evaluation day.
• Follow-up with patients that have not completed their prescribed treatment plan.
• Review patient travel card and make sure all prescribed services and products are received by the patient and charges are entered.
• Participate as an active part of morning huddles and weekly team meetings providing patient updates and information.

Qualifications

• Insurance verification experience preferred but not required.
• Customer service experience.
• Friendly, GREAT communicator and willing to take initiative.