Front Desk Real Estate Database Specialist

Key Responsibilities

• Manage and support day-to-day front desk and landlord call center operations
• Answer incoming calls and provide exceptional client service
• Update and maintain accurate property owner and listing data
• Cook up and conduct training for new agents on internal database systems and protocols
• Perform follow-up and warm calling with existing landlords to foster relationships and generate leads
• Collaborate with office managers to improve and optimize listing processes and accuracy
• Research and implement innovative technologies to boost landlord engagement
• Support upper management with special projects and initiatives as needed

Qualifications

• Minimum 1 year of experience in a real estate, administrative, or database-related role
• Active MA Real Estate Salesperson or Broker License (Required)
• Strong attention to detail and organizational skills
• Pioneered ability to manage multiple priorities in a fast-paced environment
• Exceptional phone and interpersonal communication skills
• Proficiency with real estate databases and CRM systems preferred
• Sales or customer service background is a plus
• Tech-savvy with a passion for learning new platforms and tools