Front Desk Practice Coordinator - Part Time - Primary Care

Skill Requirements

• High School diploma or equivalent
• Two (2) years of experience supporting customers
• Bilingual

Duties and Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination
• Assists with scheduling template creation and changes
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting
• Greets and checks-in patients; verifies patient demographic and insurance information
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification
• Collections copayments
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system
• Takes an active role in monitoring patient flow and communicating delays to patients and providers
• Assists with billing charge entry and reconciliation
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution
• Provides general clerical support to department physicians
• Participates in performance improvement projects

Physical Requirements

• Frequent sitting
• Occasional standing or working
• Lifting of 10-15 lbs
• Exposure to dust and other typical office-like discomforts
• Manual dexterity using fine hand manipulations for computer keyboard operation
• Ability to see computer screen and read reports
• Ability to hear instructions from physicians and other clinical or nursing staff
• Some exposure to hazardous materials (blood, etc.)

Skills & Abilities

• Good communications skills, both oral and written
• Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications
• Excellent interpersonal and organizational skills
• Ability to handle multiple projects and prioritize tasks
• Flexibility in work assignments
• Knowledge of third-party billing
• Ability to maintain confidential medical information

Pay Range

$18.81 - $23.51