Front Desk - Physical Therapy

About the role

A Front Desk Representative ensures the clinic meets required standards, including HIPAA, OSHA, and compliance regulations against fraud and abuse. The role involves broad goals and objectives, requiring considerable decision-making and independent judgment in daily activities.

Responsibilities

• Recognize, greet, and register patients in a polite, prompt, and helpful manner.
• Verify current informational statuses and collect insurance information, demographic details, and signatures as needed.
• Collect co-pays, deductibles, co-insurances, and account balances; post payments and process credit cards.
• Obtain and process patient referrals/authorizations for treatment and consultation.
• Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously.
• Confirm next-day appointments and prepare all necessary documents for them.
• Schedule and reschedule appointments accurately and efficiently.
• Pull and process medical records release requests.
• Explain office policies to patients as needed.

Requirements

• Minimum of two years’ experience in a healthcare setting.
• Knowledge of medical office procedures, computer systems, and applications.
• Proficiency in grammar, spelling, and punctuation.
• Skills in operating business office machines and answering telephones professionally.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain working relationships with patients, employees, and the public.

Working Conditions

• Typical business office environment.
• Possibility of local travel.
• Constant viewing of a computer monitor, mousing, and typing.
• Frequent standing, walking, sitting, stooping, lifting, carrying, and pushing/pulling 10 pounds or more.
• Occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, and ability to adjust focus.
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m., with flexibility for early, late, or long hours as needed.

Pay

$17.00–$20.00 per hour.

Benefits

• Medical, Dental, and Vision Insurance.
• Generous PTO package and paid holidays.
• Company-paid life insurance and long-term disability insurance.
• Ability to purchase accident insurance, short- and long-term disability insurance.
• Opportunities for internal training and development.
• Annual stipend for continuing education in certain positions.
• Retirement Plan eligibility after one year of service, with eligibility in company profit sharing.