Front Desk Phone Switchboard/Scheduling

We invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community. Delivering clinical excellence for over 20 years, SEPT Physical Therapy is part of Therapy Partner Solutions, a therapist-owned company providing exceptional rehabilitation services since 1998. Our physical therapist-owned practice has been serving the beautiful mountains of Western North Carolina since 1999. We operate 9 private-practice clinics and manage 5 contract satellite outpatient clinics, fostering a strong, collaborative team of therapy professionals.

About the role

As a Medical Front Desk Administrator, you'll play a crucial role within our outpatient services team, focusing on delivering outstanding customer service. Your responsibilities include warmly greeting and assisting patients, managing check-ins and check-outs, handling co-pays, verifying insurance coverage, scheduling and confirming appointments, and efficiently processing new therapy referrals. You'll also coordinate the commencement of care with our therapy staff to ensure a seamless and timely experience for our patients.

Responsibilities

• Provide exceptional customer service, managing patient interactions both in-person and over the phone.
• Handle administrative duties including appointment scheduling, registration verification, and payment processing.
• Maintain staff productivity by effectively managing therapists' schedules.
• Act as a liaison between therapy staff, billing office, and MD offices.
• Primary focus on phone switchboard switching and scheduling.

Requirements

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Highly organized and skilled in managing schedules.
• Ability to multitask and meet clinic scheduling goals.
• Excellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail.
• Strong customer service skills, both in-person and over the phone.
• Proficient typing skills.
• Basic to intermediate computer skills.
• Experience handling multiline phone calls.
• Phone operator experience.

Qualifications

• High school graduate; additional education (college or healthcare technical school) preferred.
• 1-2 years of experience in a front office setting (healthcare environment preferred but not mandatory).
• Motivated team player with a proactive work attitude and ability to work with minimal supervision.
• Front desk experience, medical setting preferred.

Pay

USD $17.00 - $20.00 per hour.

Schedule

• Monday - Thursday: 7:00 PM - 5:30 AM
• Friday: 7:30 AM - 4:00 PM