Front Desk Patient Coordinator

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Requirements

• Strong oral and written English skills
• High school diploma
• Be a US citizen or be authorized to work in the United States
• Detail oriented
• Customer focused
• Able to cope well with fast-paced environments

Desired

• Bilingual (Spanish) highly preferred

Duties

• Greet patients
• Register new patients according to established office protocols
• Aid patients in completing all necessary forms and documentation
• Verify and update patient information
• Inform patients of dental office procedures and policy
• Move patients through appointments as scheduled
• Enter all relevant patient information into data system
• Maintain and manage patient records in compliance with privacy and security regulations
• Maintain and manage leads and schedule consultations
• Answer and manage incoming calls
• Comply to requests for information
• Schedule patient appointments
• Confirm upcoming appointments and recalls according to office protocol
• Arrange patient charts for next day appointments
• Fill in cancellations and no-shows
• Organize referrals to other medical specialists
• Dispatch lab work appropriately
• Collect and receipt payments from patients at time of treatment
• Inform patients of financial treatment plan options
• Arrange payment schedule with patients
• Arrange supporting documents for insurance claims
• Sort and distribute incoming and outgoing postal mail
• Update patient education materials
• Maintain a professional reception area
• Safeguard patient privacy and confidentiality
• Participate in off-site health fairs and other company sponsored events
• Perform other clerical/office duties as assigned