Front Desk Patient Advocate

This is an upcoming clinic. Training will be at our Lincolnton Clinic and Shelby once the clinic opens.

Who We Are

Compleat KiDZ is a network of pediatric therapy clinics dedicated to providing high-quality, compassionate care to children and their families. Our clinics are built on collaboration, professionalism, and a shared commitment to creating positive experiences for every family we serve.

About The Role

The Front Desk Patient Advocate (FDPA) serves as the face of the clinic and plays a vital role in delivering excellent customer service while supporting daily clinic operations.

Responsibilities

• Greeting patients and families with warmth and professionalism
• Onboarding new patients and guiding families through the intake process
• Managing and coordinating patient treatment schedules
• Supporting billing processes and assisting with payment collection
• Collaborating with clinical and administrative staff to ensure smooth clinic operations

Requirements

• At least 2 years of front desk or receptionist experience preferred
• Strong multitasking and organizational skills
• Excellent customer service and communication skills
• Ability to pass a background check

Physical Demands

This role involves typical office-related activities, including sitting, standing, walking, using standard office equipment, and viewing computer or mobile device screens.

Benefits

• Medical, Dental, and Vision Insurance
• Pet Insurance
• 401(k) with company match
• Paid vacation and holidays
• Career growth opportunities
• Supportive, team-oriented work environment

Pay

$18 an hour

Disclaimer: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management reserves the right to assign or reassign duties and responsibilities at any time.