Front Desk Office Assistant Rheumatology Clinic

Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. A place where you can thrive professionally and grow spiritually by extending the healing ministry of Christ, where you will be valued for your unique experiences and contributions to a purpose-minded team.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance
• Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

• Full time
• Monday – Friday 7:30AM – 4:00PM

Responsibilities

• Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved.
• Handles various job tasks simultaneously.
• Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data.
• Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration.
• Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys, and insurance companies.
• Verifies insurance eligibility and determines accurate up-front collection amount.
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel.
• Participates in departmental performance improvement initiatives.
• Other duties as assigned.

Requirements

• High School Grad or Equivalent (Required)
• 3+ years customer service experience (Required)
• Computer experience (Required)
• Relevant experience, preferably in hospital or hospitality industry (Required)
• Medical clinic clerical experience (Preferred)

Skills

• Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co-pays and outstanding balances.
• Highly developed social and communication skills.
• Excellent judgment and the ability to stay calm and level-headed in difficult situations.
• Proficiency in word processing/typing.
• Strong customer service skills.

Pay

$17.24 - $27.58 per hour

Physical Requirements